MX uses your online banking credentials in order to connect their bank account. Be sure to double-check that you're using the correct login info by testing the credentials on your bank’s login portal. If you continue to have trouble, you'll want to contact your bank. MX currently supports over 6,000 financial institutions, and they’re continuously working on adding more. If your bank does not appear on the list, there may be two reasons why:
- The bank is not supported by MX.
- The bank is not supported by our current integration with MX.
Please note that our support agents can’t connect MX to your bank account, for security reasons.